Who we are
Effective Date: 1 September 2025
At Kingswood Restoration, we are committed to respecting and protecting your privacy. We understand the importance of keeping your personal information safe and secure, and we take our responsibilities under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws very seriously.
This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal data when you interact with our website (www.kingswoodrestoration.com), when you enquire about or use our services, and when you otherwise engage with us. It also sets out your rights in relation to your personal data and how you can contact us with any concerns.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
About Us
Kingswood Restoration is a specialist heritage and property restoration business based in the United Kingdom. We provide a range of services, including the restoration, repair, and conservation of windows, doors, and other architectural features.
For the purposes of data protection law, Kingswood Restoration is the “data controller” of the personal information you provide. This means that we determine how and why your personal data is processed.
If you have any questions about this policy or how we handle your data, please refer to the Contact Us section of our website.
What Personal Data We Collect
We may collect and process different categories of personal data depending on how you interact with us. These include:
Information you provide directly:
- Name, address, and contact details (email address, phone number, postal address).
- Information about your property, such as photographs, project requirements, or restoration details.
- Payment information when processing invoices (bank details or other payment arrangements).
- Communications between you and us (emails, letters, or recorded notes from calls).
Information collected automatically:
When you visit our website, we may automatically collect technical information, including:
- IP address, browser type, and operating system.
- Details of your visit, such as pages viewed, links clicked, time spent on the site, and referring website addresses.
- Cookies and similar technologies (see Cookies section).
Information from third parties:
We may receive information about you from trusted third parties, such as:
- Publicly available sources (e.g., Companies House, local directories).
- Subcontractors, suppliers, or business partners who assist in delivering our services.
How We Use Your Personal Data
We will only use your personal data when we have a lawful basis to do so. Common uses include:
- To provide services: Responding to enquiries, preparing and sending quotations, carrying out restoration work, and managing ongoing projects.
- To communicate with you: Sending updates about your project, arranging appointments, or providing customer support.
- For business administration: Managing accounts, processing payments, record-keeping, and auditing.
- To improve our website and services: Analysing how visitors use our site, monitoring performance, and developing new offerings.
- For legal and regulatory compliance: Meeting our obligations under UK law, including tax and health & safety requirements.
- Marketing and updates (with consent): Informing you about services, news, or updates that may be of interest. You may opt out at any time.
Legal Bases for Processing
Under UK GDPR, we rely on the following legal grounds to process your personal data:
- Contractual necessity: To deliver the services you have requested or to take steps before entering into a contract with you.
- Legal obligation: To comply with legal requirements, e.g., record-keeping for tax purposes.
- Legitimate interests: To run our business efficiently, respond to enquiries, and maintain customer relationships, provided your rights are not overridden.
- Consent: For optional activities such as marketing communications, where you have given explicit permission.
Sharing Your Personal Data
We treat your data with confidentiality. However, in certain circumstances, we may share it with trusted third parties, such as:
- Service providers: IT support, website hosting, cloud storage, accountants, and payment processors.
- Subcontractors or tradespeople: Where additional expertise is required to complete your project.
- Legal and regulatory authorities: If required to comply with a legal obligation or court order.
We require all third parties to respect your data and to process it only in line with our instructions. We never sell your personal data.
Cookies and Website Tracking
Our website uses cookies to:
- Ensure the site works effectively.
- Analyse visitor behaviour and traffic.
- Personalise your browsing experience.
You can control or disable cookies through your browser settings. However, please note that some features of the website may not function properly without them.
Data Security
We use appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. This includes secure servers, restricted access controls, and encrypted communications where applicable.
While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet is 100% secure.
Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes outlined in this policy or as required by law.
- Client records are typically retained for up to 7 years after a project is completed (in line with HMRC guidance).
- Website enquiry forms or casual enquiries are retained for shorter periods unless they lead to ongoing work.
- Marketing data will be retained until you opt out or withdraw consent.
Your Rights
You have a number of rights under data protection law, including:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Deletion: The right to request deletion of your data where there is no lawful reason for us to keep it.
- Restriction: The right to restrict the processing of your data in certain circumstances.
- Data portability: The right to request transfer of your data to another organisation.
- Objection: The right to object to processing, especially where based on legitimate interests or for marketing purposes.
- Withdraw consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details below.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those external sites. We encourage you to review their privacy policies when you visit them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or the services we provide. The updated version will always be available on our website, with the “last updated” date clearly shown at the top.
Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us: info@kingswoodrestoration.com